Refund & Cancellation Policy for PhoneProConnect.com
Effective Date: 03/22/2024
Last Updated: 03/22/2024
Phone Pro Connect (“we,” “us,” “our”) is committed to providing exceptional services while ensuring transparency in our billing terms and consumer rights. This Refund & Cancellation Policy outlines the terms under which customers may cancel their services and request refunds.
Our services operate on a subscription-based and prepaid usage model.
Customers are billed monthly or as per the agreed plan.
Payments are non-refundable except as explicitly stated in this policy.
Customers may cancel their subscription at any time by accessing their account settings or contacting [Insert Contact Email].
Cancellations must be made at least 5 days before the next billing cycle to avoid charges for the upcoming month.
Once a subscription is canceled, access to services will continue until the end of the current billing period, but no further charges will apply.
If you purchase a one-time service, cancellation must be requested within 24 hours of purchase to be eligible for a refund.
Custom or on-demand services that require pre-scheduling or special implementation cannot be canceled once work has commenced.
Refunds are not provided for partial months of service.
If you were incorrectly charged, contact us within 7 days of the transaction to request a refund review.
If a billing error is confirmed, we will issue a refund to the original payment method.
If our services experience extended downtime or failure to deliver as promised, you may be eligible for a partial credit or refund, subject to review.
Refund requests for service-related issues must be submitted within 14 days of the issue occurring.
Setup fees, administrative fees, and charges for completed services are non-refundable.
Promotional or discounted services are final sale and do not qualify for refunds.
If you dispute a charge through your payment provider (chargeback), your account may be suspended pending resolution.
We encourage customers to contact our support team first to resolve any billing concerns before initiating a chargeback.
This policy complies with relevant consumer protection laws, including GDPR and CCPA.
If applicable laws provide additional cancellation or refund rights, we will honor those as required.
For questions or to request a refund, contact us at:
Phone Pro Connect
Email: [Insert Contact Email]
Address: [Insert Business Address]
By using our services, you agree to the terms outlined in this Refund & Cancellation Policy.
