Payment & Billing Policy for PhoneProConnect.com

**Effective Date:**03/22/2024
Last Updated: 03/22/2024

Phone Pro Connect (“we,” “us,” “our”) is committed to providing transparent and fair billing practices. This Payment & Billing Policy outlines the terms related to payments, transactions, and dispute resolution.


1. Payment Terms

  • All payments for Phone Pro Connect services must be made in U.S. dollars (USD).

  • We accept payments via credit/debit cards, ACH transfers, and other approved payment methods.

  • Payments are processed securely through third-party payment processors, and we do not store credit card details.

  • Subscription-based services are billed in advance on a recurring basis (monthly or annually, as selected by the customer).

  • One-time service fees must be paid before service delivery unless otherwise agreed upon.


2. Billing & Invoicing

  • Customers will receive electronic invoices via email or through their account dashboard.

  • It is the customer’s responsibility to ensure that their billing information is up to date.

  • Failure to make timely payments may result in suspension or termination of services.


3. Subscription Renewals & Cancellations

  • Subscriptions automatically renew at the end of each billing cycle unless canceled by the customer.

  • Customers must cancel at least 5 days before the renewal date to avoid being charged for the next billing period.

  • Cancellations can be made through the account dashboard or by contacting support at [Insert Contact Email].


4. Late Payments & Account Suspension

  • Payments not received within 5 days of the due date may result in a service suspension.

  • If an account remains unpaid for 15 days, Phone Pro Connect reserves the right to terminate the service and delete account data.

  • A reactivation fee may apply to restore suspended accounts.


5. Refunds & Disputes

  • Refunds are processed according to our Refund & Cancellation Policy.

  • If you believe you have been incorrectly charged, you must contact us within 7 days of the transaction to dispute the charge.

  • Disputes should be submitted via email to [Insert Contact Email], including details of the charge and supporting documentation.

  • Chargebacks initiated without contacting our support team first may result in account suspension.


6. Taxes & Fees

  • Customers are responsible for any applicable taxes, duties, or additional processing fees imposed by payment providers or regulatory authorities.

  • If required by law, Phone Pro Connect may collect and remit applicable sales tax.


7. Changes to This Policy

  • We reserve the right to update this Payment & Billing Policy at any time. Updates will be posted with a revised “Effective Date”.

  • Continued use of our services constitutes acceptance of the revised terms.


8. Contact Us

For billing-related inquiries, contact us at:

Phone Pro Connect
Email: [email protected]
Address: 6750 N. Andrews Avenue, Ft. Lauderdale, Fl 33309

By using our services, you agree to the terms outlined in this Payment & Billing Policy